KIM & C 2pcs Braided Ponytailers

Order Processing and Shipping:

• All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays), Monday through Friday from 10 AM to 4 PM.
• Orders for in-stock items placed before 9 AM EST on Monday through Friday will begin processing the same day.
• Orders placed after 9 AM EST from Monday to Thursday will begin processing the following business day.
• Orders placed after 9 AM EST on Friday will begin processing the next business day, which is Monday.
• Tracking numbers and delivery confirmation will be provided for all shipped orders.

Domestic Shipping within Canada:

• We offer FREE shipping on orders over $100 before tax for domestic orders.
• Some locations are excluded from free shipping on orders over $100 – please refer to live shipping information.

Shipping Restrictions:

• Unfortunately, we do not ship to P.O. boxes or Air drop (airline freight) at this time.

International Shipping:

• We do not currently offer international shipping.

Celegant Return and Refund Policy

At Celegant, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we accept returns and exchanges under the following conditions.

Returns

• We accept returns for both defective and non-defective products.
• Items must be in new condition, unused, and in their original packaging.
• Returns must be initiated within 14 days of receiving the product.
• To start a return, please contact us at info@celegant.ca with your order details.

Exchanges

• We accept exchanges.
• If you would like to exchange an item, please follow the return process and place a new order for the desired product.

Order Cancellations

• If you wish to cancel an order, please email us at info@celegant.ca within 24 hours of placing the order.

Return Process & Fees

• Return Method: Returns must be shipped back to us by mail.
• Return Label: A free prepaid return label can be downloaded and printed once your return is approved.
• Restocking Fees: We do not charge restocking fees.

Refunds

• Refunds will be processed within 10 business days after the returned product is received and inspected.
• The refund will be issued to the original payment method.

If you have any questions or need further assistance, feel free to contact us at info@celegant.ca.