Refund policy

Celegant Return and Refund Policy

At Celegant, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we accept returns and exchanges under the following conditions.

Returns

• We accept returns for both defective and non-defective products except 100% human hair weaves and wigs for hygiene reasons unless the hair sheds, in which case it can be returned within 14 days for a refund. Human Hair Blends can be returned so far they are intact and in original condition.
• Items must be in new condition, unused, and in their original packaging.
• Returns must be initiated within 14 days of receiving the product.
• To start a return, please contact us at info@celegant.ca with your order details.

Exchanges

• We accept exchanges.
• If you would like to exchange an item, please follow the return process and place a new order for the desired product.

Order Cancellations

• If you wish to cancel an order, please email us at info@celegant.ca within 24 hours of placing the order.

Return Process & Fees

• Return shipping: For change-of-mind returns, the customer pays the return shipping cost. If we shipped the wrong item, or the item arrived damaged or expired, we cover the return cost. Returns can also be dropped off at our Edmonton store at no cost.
• Restocking Fees: We do not charge restocking fees.

Refunds

• Refunds will be processed within 10 business days after the returned product is received and inspected.
• The refund will be issued to the original payment method.

If you have any questions or need further assistance, feel free to contact us at info@celegant.ca.